FAQs

We offer a wide range of earth-inspired designs, including dresses, tops, skirts, boots, boot cuffs, and leather bags. Each piece is thoughtfully created with original patterns and high-quality materials, perfect for free-spirited fashion lovers.

Yes, many of our pieces are handcrafted to ensure they maintain a unique, artisanal quality. Our designs reflect a blend of creativity and craftsmanship, so you can enjoy truly one-of-a-kind boho styles.

Currently, we only ship to USA and Canada. Shipping times and costs may vary depending on your location. You can find detailed shipping information at checkout or you can check out our Shipping Policy.

Our processing time is typically 2-3 business days. Australia orders generally arrive within 2-8 working days, while international orders can take up to 7-15 business days depending on your location. You will receive a confirmation email with tracking details once your order has been dispatched.

We accept returns on unworn and undamaged items within 30 days of receipt. Please note that custom or bespoke items may not be eligible for returns. For more information, please refer to our Returns & Exchanges page or contact us directly.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this to check the status of your delivery through our shipping provider’s website.

Yes, we offer gift vouchers in various amounts. They’re the perfect choice if you’re shopping for someone else but aren’t sure what to choose. Please visit our Gift Vouchers page for more details.

We accept all major credit and debit cards, as well as payments through PayPal. Our checkout process is secure, and we do not store any of your payment details.

You can reach us via email at nativeheartsau@gmail.com or through our Contact Us page. We are available Monday to Friday from 9 am to 5 pm (AU time) and will be happy to assist you with any queries.